Anaeko CTO Colm Hayden today addressed Service Managers and Account Managers on the challenges of delivering Service Level Management in the Cloud.

The presentation was part of the IT Service Management Forum (itSMF) UK event entitled ‘Achieving Service Excellence with Service Levels’ at the Imperial War Musuem in Duxford. Colm’s presentation was particularly well received and sparked considerable discussion about the fast moving Cloud Services market.

Full details of the event  can be found here:

SLM Seminar Presenters' Biographies

Colm’s presentation can be downloaded from here - Addressing the Challenges of Cloud - Colm Hayden