The first  itSMF event of 2012 was hosted by Anaeko in our Belfast Office and featured great networking opportunities for ITSM peers based in the Northern Ireland Region and included presentations covering the areas of Service Level Management, Performance Management & Configuration Management from local members.

Anaekos own CTO Colm Hayden, who has presented at technology conferences globally, a regular contributor at itSMF seminars and events in the both UK and Ireland, got the chance to talk to speak locally on “The Impact of as-a-Service models on Service Level Management” at the event.

By implementing good SLM processes within your company you allow for better informed business decisions, improved management of resources and staff workloads, and improved levels of service.

It can also be used to support requests for changes in resources, demonstrate the valuable contribution of ICT and IT Service Management, and change business behaviours.

For those who were not able to attend, you can download Colm Hayden's Presentation now -

The Impact of as-a-Service models on Service Level Management Presentation